Ask Vanessa, Frequently Asked Questions


- My flight lands at night, how can I get the keys to my apartment? Is there an extra fee?

How to collect keys:
1) meeting our delegate next to the apartment; ask availability and fares before arriving
2) collecting keys in the Key Collection point, 24 hours a day/365 days a year for free - Our Key Collection point is conveniently located: just a few steps from Piazzale Roma (the bus terminal, at the entrance to Venice), and only 5 minutes' walk from the train station. If you arrive at night, on a public holiday, or if you are delayed, your keys will be always available with a code. This service is free of charge

- How do I get to Venice from the Airport?

Venice is easily reachable by bus. In our final confirmation message you will find all the details (including photos) of how to arrive by bus in Venice from both airports (Marco Polo and Treviso), as well as information for arrivals by car, where to park, and how to pick up your apartment keys


- I only want to rent an apartment in a central location

All accommodation offered by VeniceApartments.ORG is centrally-located. From Saint Mark's Square all apartments are a maximum of 30 minutes' walk (or less by boat)

- I'm also looking for cheap parking in Venice

We will send you all the details for car-parking on the mainland and the most convenient way to reach the Key Collection point

- Are your prices quoted in GBP, USD or EURO?

All prices on this web site and in all our correspondence are quoted in Euro, including VAT


- The apartment you like has not the private internet connection?

Please click here to check how the public internet connection works


- Will the beds be prepared in all rooms?; How will the beds be made up for a couple if the rented apartment has more than one bedroom?

In order to reduce the final price, the beds will be prepared only according to the number of people indicated by you in the booking. Example for a couple: if no special requirements are received, in an apartment with two double bedrooms, only one double bed will be prepared in one of the two bedrooms, for 2 places in total; however, if you wish to have separate rooms, we will be happy to meet your requirements. It's only necessary that you advise us a minimum of 3 days before arriving to enable us to organise the linen. Short notice or failure to do so will generate extra costs or result in no service provided

- Are the apartments supplied with bed linen and towels?

Of course, all our apartments are complete with bath towels and bed linen; with the cost of utilities (heating, water, etc.) included in the price, unless clearly stated otherwise


- How are the prices calculated in the lists?

Please click here to find all the details; the Venice tourist tax is not included

- Could I switch on the heating today (May 10th)?

According to Italian law (D.P.R. n. 412 1993) for the Venice area, and also to agreements we have with the apartment’ managers, heating may be on from October 15th until April 15th (between 5am and 11pm) and the temperature must not exceed 20 degrees Celsius (=68 degrees Fahrenheit); air conditioning (if available) can only be on from June 6th to September 3rd

LIVE PERFORMANCE by ALPERoA in the LoFT apartment
The candle is the life that is shortening, but it could also be interrupted; the paths of life are made in red wool: they go, come back, turn, burn. This 'acto muy intimo' is a tribute by Pamela and ALPERoA to their friends who organize the Venice International Performance Art Week, click to see other videos.

GOT TIME - from 100 Euro

alcove for a refined couple, home of directors/photographers, with mezzanine and lift, air cond, Wifi

MOOR'S TERRACE - from 168 Euro

Really nice flat for refined couples: adjacent St. Mark's Sq, private rooftop "altana" terrace to enjoy romantic dinners

GRANDELUX-CANAL - from 211 Euro

Really exclusive: Rosalba Carriera home & Peggy Guggenheim adjacent, private deck on the Grand Canal where dreaming, private patio


terrace where having breakfast in a very pleasant apartment few steps from Cà d'Oro and Rialto, comfortable 2 bedrooms with a single bed, air cond, free WiFi

ARNOLDI - from 146 Euro

private rooftop terrace altana, great and large apartment restored by the sculptur Nag Arnoldi, canal view, 3 double beds and 3 baths, aircond, free WiFi

GRITTI - from 156 Euro

nice apartment with 6 windows on the Grand Canal, 2 bath and 3 bed, just a few steps from Rialto, air conditioner, Internet

SANGIOVESE - from 57 Euro

Worried about parking in Venice? 30 Euro/day for an open car-space are too much? Private-park here and reach downtown in 15 minutes-cool! - 4 pax, wifi, aircond - Supermarket just downstairs!

RABOSO - from 383 Euro

delicious apartment with 9 windows over the Grand Canal, historical palace, 2 bathrooms and 3 bedrooms, Internet Wi-Fi

MOSCATO - from 103 Euro

Villa in Venice mainland: up 9 people max, large garden, elegant house, covered garage, with dog facilities - suitable for parties

PISANI - from 94 Euro

Sunny apartment, with balcony, just fully restored, quiet area, air conditioning, Internet Wi-Fi

SOAVE - from 94 Euro

Sunny apartment, with balcony, just fully restored, quiet area, air conditioning, Internet Wi-Fi

BAROLO - from 104 Euro

nice view apartment, just in front of the Guggenheim Museum, nice area, two bedrooms, air conditioning, Internet Wifi - Cool!

ZANIPOLO - from 105 Euro

recently-restored, spacious super apartment overlooking a Canal with two bedrooms, air conditioning, Wifi

REMIGIO - from 105 Euro

recently-restored, spacious super apartment overlooking a Canal with two bedrooms, air conditioning, Wifi

BAROCCO - from 103 Euro

charming new apartment, within San Tomà, Frari and Rialto Bridge, 2 lovely double beds, - air conditioning - free WiFi

TRIBUNO - from 100 Euro

charming, high-level studio set in a 16th-century building, delightful to sleep surrounded by the sound of water, air conditioning, free WiFi

DANDOLO - from 122 Euro

stylish three bedroom/two bathroom apartment, private rooftop terrace (Altana), air conditioning, Internet

MOCENIGO - from 100 Euro

charming studio in a dependance of a 16th-century palace, access to the Palace private deck over the Grand Canal, garden corner, air cond, WiFi

PATRIZIO - from 187 Euro

wonderful apartment with a 180-degree canal view over Canale della Giudecca; two double bedrooms, air conditioning, Internet