BOOKING ONLINE with VeniceApartments.Org - General Conditions
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•FREE CANCELLATION up to 7 days before •TRANSPARENT PRICING •DIRECT BOOKING
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1. Confirmation of booking, payment and deposit
Your booking is confirmed when you receive a confirmation email from VeniceApartments.org, operated by ACCOMODOO.COM LTD, 71–75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom, Company No. 16327953.
ACCOMODOO.COM LTD operates VeniceApartments.org, administers booking communications and payment collection, and supplies the Guest with separate Guest Information and Support Services, provided remotely from the United Kingdom.
These services consist of the processing of the data provided by the Guest in order to produce stay-specific information, personalised pre-arrival and stay information, arrival and access instructions prepared for each property, local information, and information support before, during and after the stay by telephone during published office hours, by email and by messaging. They are supplied by Accomodoo personnel with the assistance of software tools and involve substantive and continuing human intervention before, during and, where required, after the stay. They do not include the accommodation, nor any local or on-site service at the property.
The accommodation is supplied by the relevant Property Owner under a separate rental agreement. Any local check-in, cleaning, maintenance or other property-related services are supplied by independent providers.
1.1. Payment at booking: The amount payable at the time of booking normally corresponds to Accomodoo's Guest Information and Support Services fee. It is refunded or retained in accordance with section 2 below. The Owner Rental Amount and the charges of the independent local providers are payable with the balance, as set out in clause 1.3.
1.2. Security Deposit: The Property Owner may require a security deposit to cover damage, missing items or other amounts properly due under the rental agreement. The amount, payment method and release conditions will be disclosed before booking or before arrival. Any deduction must be reasonably supported by evidence.
1.3. Balance and Total Booking Amount: The Owner Rental Amount and the charges of the independent local providers are payable six days before arrival unless otherwise stated in the booking conditions.
The Total Booking Amount is collected by Accomodoo or, where the booking originates from a third-party channel, by that channel or its payment provider. The Total Booking Amount comprises the Owner Rental Amount, Accomodoo's Guest Information and Support Services fee, and the charges of the independent providers of check-in, cleaning and any other local service, which those providers invoice to the Guest and Accomodoo collects on their behalf. Accomodoo receives the Owner Rental Amount and any sums belonging to independent service providers as authorised collection agent for those recipients, and transfers them accordingly. Those amounts are not consideration for any service supplied by Accomodoo.
•FREE CANCELLATION up to 7 days before •TRANSPARENT PRICING •DIRECT BOOKING
________________________________________________
1. Confirmation of booking, payment and deposit
Your booking is confirmed when you receive a confirmation email from VeniceApartments.org, operated by ACCOMODOO.COM LTD, 71–75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom, Company No. 16327953.
ACCOMODOO.COM LTD operates VeniceApartments.org, administers booking communications and payment collection, and supplies the Guest with separate Guest Information and Support Services, provided remotely from the United Kingdom.
These services consist of the processing of the data provided by the Guest in order to produce stay-specific information, personalised pre-arrival and stay information, arrival and access instructions prepared for each property, local information, and information support before, during and after the stay by telephone during published office hours, by email and by messaging. They are supplied by Accomodoo personnel with the assistance of software tools and involve substantive and continuing human intervention before, during and, where required, after the stay. They do not include the accommodation, nor any local or on-site service at the property.
The accommodation is supplied by the relevant Property Owner under a separate rental agreement. Any local check-in, cleaning, maintenance or other property-related services are supplied by independent providers.
1.1. Payment at booking: The amount payable at the time of booking normally corresponds to Accomodoo's Guest Information and Support Services fee. It is refunded or retained in accordance with section 2 below. The Owner Rental Amount and the charges of the independent local providers are payable with the balance, as set out in clause 1.3.
1.2. Security Deposit: The Property Owner may require a security deposit to cover damage, missing items or other amounts properly due under the rental agreement. The amount, payment method and release conditions will be disclosed before booking or before arrival. Any deduction must be reasonably supported by evidence.
1.3. Balance and Total Booking Amount: The Owner Rental Amount and the charges of the independent local providers are payable six days before arrival unless otherwise stated in the booking conditions.
The Total Booking Amount is collected by Accomodoo or, where the booking originates from a third-party channel, by that channel or its payment provider. The Total Booking Amount comprises the Owner Rental Amount, Accomodoo's Guest Information and Support Services fee, and the charges of the independent providers of check-in, cleaning and any other local service, which those providers invoice to the Guest and Accomodoo collects on their behalf. Accomodoo receives the Owner Rental Amount and any sums belonging to independent service providers as authorised collection agent for those recipients, and transfers them accordingly. Those amounts are not consideration for any service supplied by Accomodoo.
Any charge invoiced by Accomodoo relates solely to its Guest Information and Support Services and is distinct from the Owner Rental Amount and from any amount due to an independent local provider. That fee is determined according to Accomodoo's tariff in force for the relevant property, season, length of stay and number of guests, is stated in the booking confirmation and in the invoice, and is not calculated as a percentage of the Owner Rental Amount.
1.4. All prices are shown in euros. Where payment is made in another currency, the conversion rate and any applicable currency charge will be determined by the payment provider and displayed or made available before payment.
1.5. Tax and VAT. Accomodoo's Guest Information and Support Services are supplied from the United Kingdom. The Guest must state the usual country of residence of the person who made the booking and warrants that the information given is accurate. Accomodoo may also rely on the billing address, payment details and other reasonably available evidence to determine where that person belongs. Where that person belongs in the United Kingdom, UK VAT is included in the fee at the applicable rate. Where that person belongs outside the United Kingdom, the supply is outside the scope of UK VAT. An invoice is issued in either case and is available on request. Where materially inaccurate information has been provided, Accomodoo may correct the invoice and recover any tax consequently due.
1.6. Bookings made through third-party channels. Where a booking originates from a third-party booking channel, the price displayed on that channel is the total price and includes all elements of the Total Booking Amount. No additional charge is applied by Accomodoo after such a booking. The channel listing identifies the Property Owner as the supplier of the accommodation and states that the total price includes separately invoiced services. These Terms and the composition of the amount paid are provided to the Guest in a durable form immediately after the booking.
2. Cancellation Policy
When the booking is confirmed, the Guest enters into a separate rental agreement directly with the relevant Property Owner.
The cancellation policy shown before booking and in the confirmation email applies to the Owner Rental Amount, which is also governed by the “RENT APARTMENT - Terms of Use” section below.
Accomodoo's Guest Information and Support Services fee is governed by these Terms and not by the cancellation policy applying to the accommodation. The services begin when the booking is confirmed and are delivered progressively up to and after the end of the stay. If the booking is cancelled within the free cancellation period stated before booking, Accomodoo refunds the fee in full as a commercial concession, notwithstanding the services already supplied. After that period the fee is not refundable, as by then Accomodoo has carried out the stay-specific preparation and has begun supplying the services. Charges of independent local providers are governed by the terms disclosed before booking.
However, if the Property Owner cancels because the accommodation is unavailable and no alternative accommodation is accepted, all amounts paid for the cancelled booking, including Accomodoo's fee, will be refunded.
3. Travel Insurance
We strongly advise all clients to purchase a travel insurance policy prior to the commencement of your trip. Often these policies are inexpensive and can save you hassle from unforeseen circumstances.
4. Modification of Bookings
The following modifications are permissible provided they are requested through a written communication via e-mail.
4.1. Changing the number of Guests: If the number of Guests decreases, no price reduction is normally due. Any increase must be requested in advance and is subject to the maximum occupancy, the Owner’s approval and any applicable additional charges. If the request cannot be accepted, the original booking remains valid unless cancelled in accordance with the applicable cancellation policy.
4.2. Changing apartment: changing an apartment is possible if an alternative apartment of your choice is available. Please note that a changing apartment results in a cancellation of your current booking, which is governed by our cancellation policy with cancellation charges. A new booking is then made depending on availability of the new apartment.
5. Reservation confirmed
Once the booking is confirmed, Accomodoo will send the Guest, by email or through the messaging channel used for the booking, the booking details, property address and available arrival information, together with a link to a secure form. The expected arrival time and any requested bed configuration must be communicated at least three days before arrival.
5.1. Through the form the Guest provides the details of every guest staying at the property, as required by law for guest registration: surname, first name, sex, date and place of birth, nationality and country of residence, and, for the lead guest, also the type, number and place of issue of the identity document.
5.2. Through the same form the Guest also provides the country of residence of the person who made the booking, as required by clause 1.5, and can view the composition of the amount paid.
6. Guest Responsibilities
Guests must treat the accommodation and its amenities with care and comply with the confirmed occupancy limits, check-in and checkout instructions, Property rules and the Behaviour and House Rules set out below.
Any problem, damage or non-working equipment must be reported as soon as possible using the contact details provided for the stay. Accomodoo provides remote information support and refers any matter requiring an on-site intervention to the Property Owner or the relevant independent local provider, so that it can be investigated and, where possible, resolved.
7. Responsibilities
ACCOMODOO.COM LTD operates VeniceApartments.org, administers booking communications and payment collection, and supplies the separate Guest Information and Support Services described in clause 1.
The relevant Property Owner supplies the accommodation and is the contracting party under the separate rental agreement. Independent local providers supply any check-in, cleaning or other local services identified as being provided by them. Accomodoo does not own, supply or locally manage the accommodation.
Accomodoo is not responsible for the acts or omissions of the Property Owner or independent local service providers in relation to services supplied by them, except to the extent that any loss is caused by Accomodoo’s own breach, negligence or other liability for which Accomodoo is legally responsible.
Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, breach of mandatory consumer rights or any other liability that cannot lawfully be excluded or limited.
These Platform Terms and the services supplied by Accomodoo are governed by the laws of England and Wales. Any dispute between the Guest and Accomodoo concerning those services shall be subject to the jurisdiction of the courts of England and Wales, except where mandatory consumer law gives the Guest the right to bring proceedings before another competent court.
The separate rental agreement between the Guest and the Property Owner is governed by Italian law and clause 15 below.
8. Website, Data Protection and Cookies
Accomodoo processes Personal Data in accordance with applicable data-protection law and the Privacy Policy published on VeniceApartments.org.
The Privacy Policy explains the Personal Data collected, the purposes and legal bases of processing, the recipients of the information, international transfers, retention periods and the rights available to individuals.
Cookies and similar technologies are used and managed in accordance with the Privacy Policy and the choices available through the Website’s cookie banner and cookie settings.
The Privacy Policy provides information about data processing and does not replace these contractual Terms.
1.4. All prices are shown in euros. Where payment is made in another currency, the conversion rate and any applicable currency charge will be determined by the payment provider and displayed or made available before payment.
1.5. Tax and VAT. Accomodoo's Guest Information and Support Services are supplied from the United Kingdom. The Guest must state the usual country of residence of the person who made the booking and warrants that the information given is accurate. Accomodoo may also rely on the billing address, payment details and other reasonably available evidence to determine where that person belongs. Where that person belongs in the United Kingdom, UK VAT is included in the fee at the applicable rate. Where that person belongs outside the United Kingdom, the supply is outside the scope of UK VAT. An invoice is issued in either case and is available on request. Where materially inaccurate information has been provided, Accomodoo may correct the invoice and recover any tax consequently due.
1.6. Bookings made through third-party channels. Where a booking originates from a third-party booking channel, the price displayed on that channel is the total price and includes all elements of the Total Booking Amount. No additional charge is applied by Accomodoo after such a booking. The channel listing identifies the Property Owner as the supplier of the accommodation and states that the total price includes separately invoiced services. These Terms and the composition of the amount paid are provided to the Guest in a durable form immediately after the booking.
2. Cancellation Policy
When the booking is confirmed, the Guest enters into a separate rental agreement directly with the relevant Property Owner.
The cancellation policy shown before booking and in the confirmation email applies to the Owner Rental Amount, which is also governed by the “RENT APARTMENT - Terms of Use” section below.
Accomodoo's Guest Information and Support Services fee is governed by these Terms and not by the cancellation policy applying to the accommodation. The services begin when the booking is confirmed and are delivered progressively up to and after the end of the stay. If the booking is cancelled within the free cancellation period stated before booking, Accomodoo refunds the fee in full as a commercial concession, notwithstanding the services already supplied. After that period the fee is not refundable, as by then Accomodoo has carried out the stay-specific preparation and has begun supplying the services. Charges of independent local providers are governed by the terms disclosed before booking.
However, if the Property Owner cancels because the accommodation is unavailable and no alternative accommodation is accepted, all amounts paid for the cancelled booking, including Accomodoo's fee, will be refunded.
3. Travel Insurance
We strongly advise all clients to purchase a travel insurance policy prior to the commencement of your trip. Often these policies are inexpensive and can save you hassle from unforeseen circumstances.
4. Modification of Bookings
The following modifications are permissible provided they are requested through a written communication via e-mail.
4.1. Changing the number of Guests: If the number of Guests decreases, no price reduction is normally due. Any increase must be requested in advance and is subject to the maximum occupancy, the Owner’s approval and any applicable additional charges. If the request cannot be accepted, the original booking remains valid unless cancelled in accordance with the applicable cancellation policy.
4.2. Changing apartment: changing an apartment is possible if an alternative apartment of your choice is available. Please note that a changing apartment results in a cancellation of your current booking, which is governed by our cancellation policy with cancellation charges. A new booking is then made depending on availability of the new apartment.
5. Reservation confirmed
Once the booking is confirmed, Accomodoo will send the Guest, by email or through the messaging channel used for the booking, the booking details, property address and available arrival information, together with a link to a secure form. The expected arrival time and any requested bed configuration must be communicated at least three days before arrival.
5.1. Through the form the Guest provides the details of every guest staying at the property, as required by law for guest registration: surname, first name, sex, date and place of birth, nationality and country of residence, and, for the lead guest, also the type, number and place of issue of the identity document.
5.2. Through the same form the Guest also provides the country of residence of the person who made the booking, as required by clause 1.5, and can view the composition of the amount paid.
6. Guest Responsibilities
Guests must treat the accommodation and its amenities with care and comply with the confirmed occupancy limits, check-in and checkout instructions, Property rules and the Behaviour and House Rules set out below.
Any problem, damage or non-working equipment must be reported as soon as possible using the contact details provided for the stay. Accomodoo provides remote information support and refers any matter requiring an on-site intervention to the Property Owner or the relevant independent local provider, so that it can be investigated and, where possible, resolved.
7. Responsibilities
ACCOMODOO.COM LTD operates VeniceApartments.org, administers booking communications and payment collection, and supplies the separate Guest Information and Support Services described in clause 1.
The relevant Property Owner supplies the accommodation and is the contracting party under the separate rental agreement. Independent local providers supply any check-in, cleaning or other local services identified as being provided by them. Accomodoo does not own, supply or locally manage the accommodation.
Accomodoo is not responsible for the acts or omissions of the Property Owner or independent local service providers in relation to services supplied by them, except to the extent that any loss is caused by Accomodoo’s own breach, negligence or other liability for which Accomodoo is legally responsible.
Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, breach of mandatory consumer rights or any other liability that cannot lawfully be excluded or limited.
These Platform Terms and the services supplied by Accomodoo are governed by the laws of England and Wales. Any dispute between the Guest and Accomodoo concerning those services shall be subject to the jurisdiction of the courts of England and Wales, except where mandatory consumer law gives the Guest the right to bring proceedings before another competent court.
The separate rental agreement between the Guest and the Property Owner is governed by Italian law and clause 15 below.
8. Website, Data Protection and Cookies
Accomodoo processes Personal Data in accordance with applicable data-protection law and the Privacy Policy published on VeniceApartments.org.
The Privacy Policy explains the Personal Data collected, the purposes and legal bases of processing, the recipients of the information, international transfers, retention periods and the rights available to individuals.
Cookies and similar technologies are used and managed in accordance with the Privacy Policy and the choices available through the Website’s cookie banner and cookie settings.
The Privacy Policy provides information about data processing and does not replace these contractual Terms.
RENT APARTMENT with the Owner - Terms of Use
1. Reservation
The acceptance of the rent contract is subject to:
- the availability of the apartment at the moment the written request is received
- where expressly shown before booking, payment of any amount forming part of the Owner Rental Amount
- the authorization to charge the outstanding Owner Rental Amount
- the authorization to charge for eventual debits of other amounts foreseen in points 3 and 5, in the case of cancellation or damages
The accommodation is supplied directly by the relevant Property Owner under a separate rental agreement. A booking becomes binding only when the Guest receives written confirmation.
2. Confirmation
When the written confirmation is received, and in respect of the terms contained therein, the Guest will pay the outstanding balance of the Owner Rental Amount to Accomodoo, acting as authorised collection agent for the Property Owner, in all cases no later than 6 days before arrival. Payment so made discharges the Guest's obligation to the Property Owner for that amount.
The Owner Rental Amount and the accommodation-related items included in it are stated in the property listing, booking confirmation and rental agreement.
Unless otherwise stated, the accommodation is furnished and standard utility use is included. Linen, cleaning, check-in and other services may be supplied and charged separately, as shown before booking confirmation.
Transport to or from airports, stations and other terminals is not included unless expressly stated. The tourist tax is not included in the Owner Rental Amount. It is due under local rules and is payable in cash on arrival to the independent check-in provider, who collects it on behalf of the Property Owner for remittance to the competent authority. The applicable amount is shown before booking and in the booking confirmation. Guests staying in accommodation within the Municipality of Venice are exempt from the Venice access contribution during any period in which that scheme applies, but may be required to register in order to obtain evidence of the exemption.
All of the prices shown are in Euros. Where payment is made in another currency, the conversion rate and any applicable currency charge will be determined by the payment provider and displayed or made available before payment.
3. Cancellation by the client
Unless a different cancellation policy is clearly shown before booking and in the confirmation email, cancellation made at least seven days before the scheduled check-in date entitles the Guest to a full refund of the Owner Rental Amount. Cancellation made less than seven days before the scheduled check-in date may result in a charge equal to 50% of the Owner Rental Amount.
Accomodoo’s charges and any independent service charges are governed separately by section 2 of the Platform Terms above.
The balance is payable 6 days before arriving; failure to pay within the terms may result in the closure of the booking by the owner.
The client will not have the right to any reimbursement if he/she voluntarily interrupts the stay and leaves before the established departure date.
Any cancellation, including circumstances outside one's control (for example, but not only, strikes, weather, ill health, accidents, etc.), will be subject to our clear and simple cancellation policy stated herein. In the event that the client changes the dates, it will be understood as a new stay and it shall be subject to the cancellation conditions.
It is strongly recommended that clients purchase trip cancellation insurance
This cancellation policy does not limit any refund or other right that must be provided under mandatory applicable law.
4. Cancellation by the Property Owner
If the apartment becomes unavailable for a justified reason, the Property Owner may offer a reasonably equivalent alternative accommodation.
The Guest may accept or reject the proposed alternative. If no acceptable alternative is available or accepted, the Owner Rental Amount paid for the unavailable accommodation will be refunded.
Accomodoo’s charges and any independent service charges will be dealt with in accordance with section 2 of the Platform Terms above.
5. Damages
The Guest is responsible for damage, loss or extraordinary cleaning costs caused by the Guest or members of the Guest’s party, excluding normal wear and tear.
The Property Owner must provide reasonable information or evidence supporting any amount claimed. Where permitted by the applicable payment arrangements, the amount may be deducted from the security deposit or charged through the payment method used for the booking, after the Guest has been notified and given a reasonable opportunity to respond.
6. Check-in time
Check-in and key delivery are arranged by an independent local service provider. Italian law requires the identity of every guest staying at the property to be verified in person on arrival, and the details of every guest to be reported to the police authorities. Each guest must therefore be present at check-in with a valid identity document: an identity card or passport for EU citizens, a passport or other legally recognised equivalent document for non-EU citizens.
The Guest must provide the expected arrival time and requested bed configuration at least three days before arrival. Late arrivals must be agreed in advance and may involve an additional charge, which will be communicated before the service is confirmed.
The applicable check-in time and final access instructions will be provided before arrival.
Where required by the Property Owner, a security deposit may be requested under the conditions disclosed before booking or arrival.
Where a guest cannot be identified on arrival, access to the Property may be refused until a valid document is produced. Any delay or reasonable additional cost directly resulting from that failure is the responsibility of the Guest.
7. Checkout time
The apartment must be vacated by the checkout time stated in the booking confirmation, normally no later than 10:00.
A late departure must be agreed in advance. Where an unauthorised late departure causes additional reasonable costs, the Property Owner may charge those documented costs, up to EUR 100.
8. Maximum number of people
The number of persons staying at the apartment must not exceed the maximum occupancy shown in the listing or the number confirmed in the booking.
All Guests must be correctly included in the booking and registered where required by law. Additional or replacement Guests require prior approval.
A serious breach of occupancy or guest-registration requirements may result in cancellation of the stay or removal from the apartment where permitted by law, without affecting any mandatory consumer rights.
9. Animals
Pets are allowed only with the Property Owner’s prior written approval.
10. Cleaning
The apartment is cleaned before each arrival and supplied with the linen stated in the listing or booking confirmation. An initial supply of soap and toilet paper may be provided. Guests are responsible for food and any additional consumables required during the stay.
11. Access to the apartment - complaints
Any problem relating to the accommodation must be reported as soon as reasonably possible using the contact details provided for the stay, so that the Property Owner or the relevant local provider has an opportunity to investigate and, where possible, resolve it.
The Property Owner or an authorised person may access the apartment where reasonably necessary for urgent repairs, safety, maintenance or investigation of a reported problem. Reasonable advance notice will be given where circumstances allow.
Complaints made after departure will be assessed on the available information and evidence and in accordance with applicable law.
12. Electricity and Utilities
Electricity capacity and utility systems may differ between apartments. Guests must use appliances responsibly and follow the instructions provided for the Property.
Where a service visit is required solely because of misuse, overloading or failure to follow the instructions, the Property Owner or the independent provider concerned may charge the Guest the reasonable documented cost of the visit. Emergency and technical assistance may not be available 24 hours a day.
13. Behaviour and House Rules
13.1. The Lead Guest is responsible for ensuring that all persons included in the booking comply with these Terms, the Property instructions, the house rules and any applicable condominium regulations.
13.2. The apartment may be used exclusively for temporary tourist accommodation. Parties, events, excessive noise, illegal activities, unlawful substances and any conduct that may disturb neighbours or damage the Property are strictly prohibited. Guests must respect the quiet hours communicated for the relevant Property.
13.3. Smoking is prohibited inside the apartment and in the common areas of the building, except in any area expressly designated for smoking. Cigarette ends must not be thrown from windows, balconies or terraces.
13.4. Guests must keep doors and windows secure, use appliances and utilities responsibly, switch off lights and air conditioning when leaving the apartment and follow the waste-separation and disposal instructions provided for the Property.
13.5. The apartment must be left in a reasonably clean and orderly condition. The standard cleaning charge does not include extraordinary cleaning, removal of excessive waste, cleaning resulting from misuse, smoking, parties or other breaches of these Terms.
13.6. In the event of a serious or repeated breach, including an unauthorised party, excessive occupancy, illegal activity, threats, material damage or serious disturbance to neighbours, the Property Owner or an authorised local provider may require the conduct to stop immediately. Where the breach is sufficiently serious or is not promptly remedied, the Owner may terminate the stay and require the Guests to leave the Property, without refund for the unused accommodation to the extent permitted by applicable law.
13.7. The Guest is responsible for the direct and reasonable costs caused by the Guest or any member of the Guest’s party, including damage, extraordinary cleaning, lost or damaged keys, lock replacement, locksmith attendance and unnecessary call-outs.
Where a specific charge has been clearly disclosed before booking or arrival, that charge may be applied. Otherwise, the reasonable cost actually incurred will be charged by the Property Owner or by the independent provider concerned, including any applicable night-time or public-holiday surcharge. Where Accomodoo collects such amounts, it does so on their behalf, at cost and without any mark-up. Supporting information will be provided on request.
14. Website and Listing Information
Property descriptions and information are provided or approved by the relevant Property Owner. Accomodoo takes reasonable steps to present the information accurately but does not independently inspect or verify every detail of every Property.
Before a booking is confirmed, listings, availability and prices may be updated. The information and conditions contained in the final booking confirmation and rental agreement prevail for the confirmed booking.
Nothing in this clause excludes responsibility for materially misleading information, fraud or any liability that cannot lawfully be excluded.
15. Law and Jurisdiction
The rental agreement between the Guest and the Property Owner is governed by Italian law. Any dispute concerning the rental, availability, condition, access to or use of the accommodation shall be submitted to the competent Italian courts, subject to any mandatory consumer rights and jurisdiction applicable by law. This clause does not apply to disputes concerning the separate services supplied by ACCOMODOO.COM LTD.
The acceptance of the rent contract is subject to:
- the availability of the apartment at the moment the written request is received
- where expressly shown before booking, payment of any amount forming part of the Owner Rental Amount
- the authorization to charge the outstanding Owner Rental Amount
- the authorization to charge for eventual debits of other amounts foreseen in points 3 and 5, in the case of cancellation or damages
The accommodation is supplied directly by the relevant Property Owner under a separate rental agreement. A booking becomes binding only when the Guest receives written confirmation.
2. Confirmation
When the written confirmation is received, and in respect of the terms contained therein, the Guest will pay the outstanding balance of the Owner Rental Amount to Accomodoo, acting as authorised collection agent for the Property Owner, in all cases no later than 6 days before arrival. Payment so made discharges the Guest's obligation to the Property Owner for that amount.
The Owner Rental Amount and the accommodation-related items included in it are stated in the property listing, booking confirmation and rental agreement.
Unless otherwise stated, the accommodation is furnished and standard utility use is included. Linen, cleaning, check-in and other services may be supplied and charged separately, as shown before booking confirmation.
Transport to or from airports, stations and other terminals is not included unless expressly stated. The tourist tax is not included in the Owner Rental Amount. It is due under local rules and is payable in cash on arrival to the independent check-in provider, who collects it on behalf of the Property Owner for remittance to the competent authority. The applicable amount is shown before booking and in the booking confirmation. Guests staying in accommodation within the Municipality of Venice are exempt from the Venice access contribution during any period in which that scheme applies, but may be required to register in order to obtain evidence of the exemption.
All of the prices shown are in Euros. Where payment is made in another currency, the conversion rate and any applicable currency charge will be determined by the payment provider and displayed or made available before payment.
3. Cancellation by the client
Unless a different cancellation policy is clearly shown before booking and in the confirmation email, cancellation made at least seven days before the scheduled check-in date entitles the Guest to a full refund of the Owner Rental Amount. Cancellation made less than seven days before the scheduled check-in date may result in a charge equal to 50% of the Owner Rental Amount.
Accomodoo’s charges and any independent service charges are governed separately by section 2 of the Platform Terms above.
The balance is payable 6 days before arriving; failure to pay within the terms may result in the closure of the booking by the owner.
The client will not have the right to any reimbursement if he/she voluntarily interrupts the stay and leaves before the established departure date.
Any cancellation, including circumstances outside one's control (for example, but not only, strikes, weather, ill health, accidents, etc.), will be subject to our clear and simple cancellation policy stated herein. In the event that the client changes the dates, it will be understood as a new stay and it shall be subject to the cancellation conditions.
It is strongly recommended that clients purchase trip cancellation insurance
This cancellation policy does not limit any refund or other right that must be provided under mandatory applicable law.
4. Cancellation by the Property Owner
If the apartment becomes unavailable for a justified reason, the Property Owner may offer a reasonably equivalent alternative accommodation.
The Guest may accept or reject the proposed alternative. If no acceptable alternative is available or accepted, the Owner Rental Amount paid for the unavailable accommodation will be refunded.
Accomodoo’s charges and any independent service charges will be dealt with in accordance with section 2 of the Platform Terms above.
5. Damages
The Guest is responsible for damage, loss or extraordinary cleaning costs caused by the Guest or members of the Guest’s party, excluding normal wear and tear.
The Property Owner must provide reasonable information or evidence supporting any amount claimed. Where permitted by the applicable payment arrangements, the amount may be deducted from the security deposit or charged through the payment method used for the booking, after the Guest has been notified and given a reasonable opportunity to respond.
6. Check-in time
Check-in and key delivery are arranged by an independent local service provider. Italian law requires the identity of every guest staying at the property to be verified in person on arrival, and the details of every guest to be reported to the police authorities. Each guest must therefore be present at check-in with a valid identity document: an identity card or passport for EU citizens, a passport or other legally recognised equivalent document for non-EU citizens.
The Guest must provide the expected arrival time and requested bed configuration at least three days before arrival. Late arrivals must be agreed in advance and may involve an additional charge, which will be communicated before the service is confirmed.
The applicable check-in time and final access instructions will be provided before arrival.
Where required by the Property Owner, a security deposit may be requested under the conditions disclosed before booking or arrival.
Where a guest cannot be identified on arrival, access to the Property may be refused until a valid document is produced. Any delay or reasonable additional cost directly resulting from that failure is the responsibility of the Guest.
7. Checkout time
The apartment must be vacated by the checkout time stated in the booking confirmation, normally no later than 10:00.
A late departure must be agreed in advance. Where an unauthorised late departure causes additional reasonable costs, the Property Owner may charge those documented costs, up to EUR 100.
8. Maximum number of people
The number of persons staying at the apartment must not exceed the maximum occupancy shown in the listing or the number confirmed in the booking.
All Guests must be correctly included in the booking and registered where required by law. Additional or replacement Guests require prior approval.
A serious breach of occupancy or guest-registration requirements may result in cancellation of the stay or removal from the apartment where permitted by law, without affecting any mandatory consumer rights.
9. Animals
Pets are allowed only with the Property Owner’s prior written approval.
10. Cleaning
The apartment is cleaned before each arrival and supplied with the linen stated in the listing or booking confirmation. An initial supply of soap and toilet paper may be provided. Guests are responsible for food and any additional consumables required during the stay.
11. Access to the apartment - complaints
Any problem relating to the accommodation must be reported as soon as reasonably possible using the contact details provided for the stay, so that the Property Owner or the relevant local provider has an opportunity to investigate and, where possible, resolve it.
The Property Owner or an authorised person may access the apartment where reasonably necessary for urgent repairs, safety, maintenance or investigation of a reported problem. Reasonable advance notice will be given where circumstances allow.
Complaints made after departure will be assessed on the available information and evidence and in accordance with applicable law.
12. Electricity and Utilities
Electricity capacity and utility systems may differ between apartments. Guests must use appliances responsibly and follow the instructions provided for the Property.
Where a service visit is required solely because of misuse, overloading or failure to follow the instructions, the Property Owner or the independent provider concerned may charge the Guest the reasonable documented cost of the visit. Emergency and technical assistance may not be available 24 hours a day.
13. Behaviour and House Rules
13.1. The Lead Guest is responsible for ensuring that all persons included in the booking comply with these Terms, the Property instructions, the house rules and any applicable condominium regulations.
13.2. The apartment may be used exclusively for temporary tourist accommodation. Parties, events, excessive noise, illegal activities, unlawful substances and any conduct that may disturb neighbours or damage the Property are strictly prohibited. Guests must respect the quiet hours communicated for the relevant Property.
13.3. Smoking is prohibited inside the apartment and in the common areas of the building, except in any area expressly designated for smoking. Cigarette ends must not be thrown from windows, balconies or terraces.
13.4. Guests must keep doors and windows secure, use appliances and utilities responsibly, switch off lights and air conditioning when leaving the apartment and follow the waste-separation and disposal instructions provided for the Property.
13.5. The apartment must be left in a reasonably clean and orderly condition. The standard cleaning charge does not include extraordinary cleaning, removal of excessive waste, cleaning resulting from misuse, smoking, parties or other breaches of these Terms.
13.6. In the event of a serious or repeated breach, including an unauthorised party, excessive occupancy, illegal activity, threats, material damage or serious disturbance to neighbours, the Property Owner or an authorised local provider may require the conduct to stop immediately. Where the breach is sufficiently serious or is not promptly remedied, the Owner may terminate the stay and require the Guests to leave the Property, without refund for the unused accommodation to the extent permitted by applicable law.
13.7. The Guest is responsible for the direct and reasonable costs caused by the Guest or any member of the Guest’s party, including damage, extraordinary cleaning, lost or damaged keys, lock replacement, locksmith attendance and unnecessary call-outs.
Where a specific charge has been clearly disclosed before booking or arrival, that charge may be applied. Otherwise, the reasonable cost actually incurred will be charged by the Property Owner or by the independent provider concerned, including any applicable night-time or public-holiday surcharge. Where Accomodoo collects such amounts, it does so on their behalf, at cost and without any mark-up. Supporting information will be provided on request.
14. Website and Listing Information
Property descriptions and information are provided or approved by the relevant Property Owner. Accomodoo takes reasonable steps to present the information accurately but does not independently inspect or verify every detail of every Property.
Before a booking is confirmed, listings, availability and prices may be updated. The information and conditions contained in the final booking confirmation and rental agreement prevail for the confirmed booking.
Nothing in this clause excludes responsibility for materially misleading information, fraud or any liability that cannot lawfully be excluded.
15. Law and Jurisdiction
The rental agreement between the Guest and the Property Owner is governed by Italian law. Any dispute concerning the rental, availability, condition, access to or use of the accommodation shall be submitted to the competent Italian courts, subject to any mandatory consumer rights and jurisdiction applicable by law. This clause does not apply to disputes concerning the separate services supplied by ACCOMODOO.COM LTD.